FAQ

Common questions

Quick answers about activation, devices, and sources.

Need more?

Contact support with MAC and order ID for fast help.

How do I find my MAC address?

Open the app on your TV or phone. The activation screen shows the MAC address at the top.

Can I use the same subscription on multiple devices?

Each plan is tied to a single MAC address. Use the device change option if you replace hardware.

What sources are supported?

Xtream Codes and M3U playlists are supported. Admins can assign sources per account.